The Ultimate Guide to Buying a Valheim Dedicated Server

The Ultimate Guide to Buying a Valheim Dedicated Server

The Ultimate Guide to Buying a Valheim Dedicated Server

The Ultimate Guide to Buying a Valheim Dedicated Server

Alright, fellow Vikings, let's talk shop. You've braved the Mistlands, perhaps even tickled the chin of the mighty Yagluth, and you’ve felt that familiar pull, that yearning for a truly stable, always-on Valheim experience. You’re tired of the lag, the disconnects, the constant worry that your friend’s internet will hiccup right as you’re about to land that killing blow on a Fuling Berserker. You’re here because you’re thinking about taking the plunge, making the smart move, and investing in a Valheim dedicated server. And trust me, as someone who’s navigated the choppy waters of server hosting, made all the mistakes, and finally found my digital Valhalla, you’ve come to the right place. This isn't just some dry technical guide; this is your seasoned mentor walking you through every single gnarly root and treacherous swamp bog on the path to server nirvana. Let's get into it.

Introduction: Why a Dedicated Valheim Server is Your Best Bet

Look, I get it. When you first start Valheim, everything feels simple. You load up your world, invite a buddy or two, and off you go. It's glorious. But then, the world grows, your base expands, and more friends join the fray. Suddenly, that initial simplicity starts to fray at the edges. Performance dips, "disconnected" messages become a common sight, and the dream of a sprawling, persistent Viking saga feels more like a fleeting nightmare. This is where the dedicated server steps in, not just as an upgrade, but as a fundamental shift in how you and your crew experience the game. It’s like moving from a rickety longboat to a fully-rigged Drakkar, ready for any ocean.

What is a Valheim Dedicated Server?

So, what exactly is a dedicated server in the context of Valheim? In its simplest form, it’s a computer, or more accurately, a specific instance on a powerful computer, that is solely dedicated to running your Valheim world. It’s not running your web browser, it’s not downloading your Steam updates, and it’s certainly not trying to render your personal desktop. It’s a pure, unadulterated Valheim machine. This server lives in a data center, a place teeming with enterprise-grade hardware, lightning-fast internet connections, and industrial-strength cooling systems – a far cry from the dusty PC under your desk.

Unlike the in-game "host" option, where one player's computer acts as both a player client and the server, a dedicated server is a separate entity. It’s always on, always waiting, and always ready for you and your friends to log in, regardless of whether the original "host" player is online or not. Think of it like this: with in-game hosting, your friend’s PC is the tavern, and when they go home, the tavern closes. With a dedicated server, the tavern is always open, 24/7, ready for feasting, crafting, and epic adventures whenever any of your Viking brethren decide to drop by. It’s the backbone of a persistent, reliable Valheim world, ensuring that your progress is continuously saved and accessible to everyone, all the time. This singular focus on hosting means all its resources—CPU, RAM, network bandwidth—are exclusively channeled into making your Valheim experience as smooth and stable as possible. It truly is the foundation upon which grand, uninterrupted sagas are built.

Why Not Just Self-Host or Use Peer-to-Peer?

Ah, the siren song of self-hosting! It’s tempting, isn’t it? "I've got a powerful PC," you think. "Why pay someone else when I can just run it myself?" I've been there, my friend. We all have. We’ve optimistically downloaded the Valheim dedicated server files, wrestled with port forwarding, and proudly announced to our friends, "The server is up!" For a while, it works. Maybe. But then the cracks start to show, and they become canyons faster than you can say "You have rested."

First off, there’s the uptime. If you’re self-hosting, your PC has to be on and running the server software 24/7 for your friends to access it. That means higher electricity bills, constant background noise, and the sheer inconvenience of having to keep your main machine occupied. What happens if Windows decides it needs an update? Or your power flickers? Or you just want to play a different game? Suddenly, your Valheim world is offline, your friends are frustrated, and you’re stuck being the reluctant system administrator. Then there’s bandwidth. Your home internet connection, no matter how fast it feels for streaming Netflix, probably isn’t designed for the constant, symmetrical upload and download demands of a game server, especially with multiple players. Lag spikes become common, desync issues crop up, and suddenly, that perfectly aimed arrow sails right through a grey dwarf's head without registering a hit. It’s infuriating, and it saps the joy right out of the game.

Peer-to-peer, or in-game hosting, is even worse. It ties the entire experience to one player’s machine and internet connection. If the host lags, everyone lags. If the host disconnects, everyone gets booted. If the host decides to go to bed, the server disappears. It creates a single point of failure that is almost guaranteed to cause frustration in any group larger than two players, and even then, it can be problematic. The host's CPU is splitting resources between running the game client and the server, their RAM is doing double duty, and their internet upload speed is constantly being hammered. It's a recipe for stuttering, rubberbanding, and a general feeling of instability that completely undermines the immersive experience Valheim is famous for. Trust me, I remember trying to host for my buddies during the initial Valheim hype, and the complaints about my "potato internet" (which was actually pretty decent!) became a running gag. It’s not a fun role to play, and it’s certainly not the way to experience the majesty of Valheim.

The Core Benefits of a Purchased Dedicated Server

Now, let’s talk about why biting the bullet and buying a dedicated server is not just a good idea, but often the only way to truly enjoy Valheim with a consistent group. The benefits are profound, and they fundamentally change the game from a sometimes-frustrating experience into a seamless, always-on adventure.

First and foremost is stability. These servers are built on enterprise-grade hardware, housed in climate-controlled data centers with redundant power supplies and robust cooling systems. They are designed to run 24/7 without a hiccup. No more random crashes because your roommate started a massive download, or because your graphics card decided to throw a fit. Your Valheim world will simply be there, reliably, day in and day out. This leads directly to 24/7 uptime. Your friends, scattered across different time zones or with varying schedules, can log in whenever they want, progress their character, build their base, or simply explore, even if you, the original instigator, are fast asleep. It fosters a true sense of a persistent, living world.

Then there’s consistent performance. This is a game-changer. With dedicated resources – a specific amount of CPU cores, RAM, and often an SSD – your server isn’t competing with other applications. This translates to significantly less lag, fewer desync issues, and a much smoother gameplay experience for everyone involved, even when multiple players are in the same area building complex structures or engaging in intense combat. The server isn’t trying to juggle rendering the game on your screen while simultaneously processing everyone else’s actions; it’s just doing one job, and doing it well.

Enhanced security is another often-overlooked benefit. Reputable hosting providers invest heavily in DDoS protection and other network security measures. This means your server is far less vulnerable to malicious attacks that could disrupt your game or even compromise your data. While Valheim isn't typically a target for sophisticated attacks, basic DDoS attempts can easily take down a self-hosted server, whereas a professional host can shrug them off. Finally, there's the sheer ease of management. Most dedicated server providers offer intuitive control panels that simplify tasks like updating the server, installing mods, configuring settings, and creating backups. You don't need to be a Linux wizard or a networking guru; these tools are designed for accessibility, freeing you up to focus on what truly matters: exploring, building, and conquering the tenth world. It’s a liberation from the technical headaches, allowing you to truly immerse yourself in the saga.

  • List of Core Benefits of a Purchased Dedicated Server:
1. Unwavering Stability: Enterprise-grade hardware and infrastructure mean fewer crashes and more reliable gameplay. 2. True 24/7 Uptime: Your world is always online, accessible to all players regardless of who is present. 3. Consistent, Lag-Free Performance: Dedicated resources (CPU, RAM, SSD) ensure smooth gameplay even with many players and complex builds. 4. Robust Security & DDoS Protection: Professional hosts offer safeguards against malicious attacks, keeping your server online and safe. 5. Simplified Management: User-friendly control panels make updates, mod installation, and configuration a breeze. 6. Freedom from Personal PC Constraints: Your main computer isn't tied up, and your home internet isn't overloaded. 7. Scalability: Many providers allow easy upgrades to handle more players or more demanding mods.

Key Factors to Evaluate Before You Buy

Alright, you're convinced. You're ready to make the leap. But hold your mead, Viking! Don't just grab the first "Valheim server hosting" link you see. This is where your inner researcher needs to shine, because choosing the right host is like picking the perfect shield for battle – it can make or break your experience. There are several critical factors you absolutely must scrutinize before you hand over your hard-earned gold. Ignore these at your peril, because a poorly chosen server provider can be just as frustrating as self-hosting, if not more so. We're talking about more than just price here; we're talking about the very foundation of your future Valheim empire.

Performance Specifications: CPU, RAM, SSD

This is the beating heart of your server, and arguably the most crucial factor. Valheim, while deceptively simple in its aesthetic, can be surprisingly demanding on server resources, especially as your world grows, your player count increases, and you start piling on those glorious mods. You need to understand what you're buying.

First, CPU (Central Processing Unit). Valheim, like many game servers, is largely single-threaded, meaning it benefits more from a CPU with high clock speeds (GHz) per core rather than an abundance of slower cores. Think of it like this: one really strong Viking can lift a heavy log faster than ten weaker Vikings trying to lift it together. While many hosts will offer packages with multiple CPU cores, what you really want to look for is the quality of those cores. Ask about the specific CPU model if possible, or at least inquire about its base and boost clock speeds. An Intel i7 or i9, or a Ryzen 7 or 9, from a recent generation, will generally outperform older or lower-tier server CPUs, even if they have more cores. For a small group (2-4 players), a decent modern CPU core is usually enough. For larger groups (5-10+ players) or heavy mod usage, you’ll want a beefier core, or potentially two dedicated cores.

Next up, RAM (Random Access Memory). This is where your world data, player information, and all the game's active processes reside. Valheim needs a good chunk of it. For a basic server with 2-4 players and no mods, 4GB of RAM might barely suffice, but it's really pushing it. I’d personally never recommend anything less than 6GB, and ideally 8GB of RAM for a smooth experience with a moderate group (4-8 players) and some light mods. If you're planning on running a server for 10+ players, or if you're going to dive deep into extensive mod packs like ValheimPlus, Epic Loot, or massive building overhauls, you should seriously consider 10GB or even 12-16GB of RAM. The server world file itself can grow quite large, and if the server doesn't have enough RAM, it starts shuffling data to slower storage, causing lag and stuttering.

Finally, and this is a non-negotiable for me: SSD (Solid State Drive) storage. Do not, under any circumstances, settle for a server package that uses traditional HDDs (Hard Disk Drives). Valheim constantly reads and writes to its world file, and the speed of that storage directly impacts loading times, world saving, and overall responsiveness. An SSD, especially an NVMe SSD, offers significantly faster read/write speeds, which translates to quicker world loading, smoother chunk generation as players explore, and less chance of lag spikes during auto-saves. It’s like the difference between walking through a swamp and sprinting down a paved road. The performance difference is palpable, and it’s one of the easiest ways to ensure a consistently snappy Valheim experience. Always confirm your server will be running on SSDs.

  • Pro-Tip: Don't Skimp on CPU Frequency!
Valheim benefits immensely from high single-core CPU clock speeds. When evaluating server specs, prioritize providers that can guarantee dedicated, high-frequency CPU cores over those offering many "shared" or lower-frequency cores. A 3.5GHz+ dedicated core will often outperform several 2.0GHz shared cores for Valheim.

Server Location & Latency

This is another critical factor that often gets overlooked in the excitement of signing up. Server location directly impacts latency, or "ping," which is the time it takes for data to travel from your computer to the server and back. High latency manifests as lag: delayed actions, rubberbanding, and that infuriating feeling that the game isn't responding immediately to your commands.

Imagine trying to chop down a tree, and there’s a noticeable delay between your axe swing animation and the tree actually taking damage. That’s latency at play. To minimize this, you absolutely must choose a server location that is geographically close to the majority of your player base. If you and your friends are all on the East Coast of the USA, don't pick a server in Europe or even the West Coast. The closer the server, the lower your ping will be, and the smoother your gameplay experience.

Most reputable hosting providers have data centers in various regions around the world (e.g., North America, Europe, Asia-Pacific). Before you commit, check their available locations and use a tool like an online ping tester to see your latency to those regions. Better yet, if they offer a trial, connect to it and check your in-game ping. This small step can prevent immense frustration down the line. A server with excellent hardware but poor geographical placement for your group will still result in a sub-par experience. It’s all about finding that sweet spot where powerful hardware meets proximity.

Provider Reputation & Customer Support

You’re not just buying server space; you’re buying a service, and that service includes the people behind the scenes. Provider reputation and the quality of their customer support are absolutely paramount. Things will go wrong occasionally. Software bugs, configuration issues, network glitches – it’s the nature of technology. When they do, you need to know that there’s a competent, responsive team ready to help you out.

Start by doing your homework. Dive into online reviews. Check forums (Reddit's r/Valheim or r/gameserverhosting are good places to start) for discussions about specific providers. Look for consistent themes: are people praising their support, or complaining about long wait times and unhelpful responses? Pay attention to how long a provider has been in business; established companies often have more refined processes and experienced staff.

When evaluating customer support, consider a few key aspects:

  • Response Times: How quickly do they typically respond to tickets or live chat queries? A few minutes for live chat, or a few hours for tickets, is good. Days? That’s a red flag.

  • Availability: Do they offer 24/7 support? This is crucial, especially if you or your players are in different time zones, or if a critical issue arises in the middle of your prime gaming session.

  • Channels: Do they offer live chat, email, phone support, or a ticket system? A variety of options is always a plus.

  • Knowledge Base Quality: Do they have a comprehensive, searchable knowledge base with articles and tutorials specific to Valheim? This indicates a provider that proactively helps its users.


I recall one time, years ago, I signed up with a super cheap host, and when my server suddenly went offline, I couldn't get a response for nearly 48 hours. My friends and I were left hanging, unable to play, and the frustration was immense. That experience taught me that good support isn't a luxury; it's a necessity. It’s the safety net that ensures your Valheim adventure doesn’t come to an abrupt, unceremonious halt.

Pricing Models & Value for Money

Price is always a factor, and it's easy to be lured in by the cheapest option. But as the old saying goes, "buy cheap, buy twice." Or, in this case, "buy cheap, suffer constantly." Understanding pricing models and truly assessing value for money is crucial.

Most Valheim server hosts operate on a monthly subscription model. Some offer discounts for longer commitments (quarterly, semi-annually, or annually). While these longer terms can save you money, I'd always recommend starting with a monthly plan, especially if it's your first time with a particular provider. This allows you to test the waters without a huge commitment.

Be wary of potential hidden fees. Some providers might advertise a low base price but then charge extra for "premium" support, DDoS protection (which should frankly be standard), or additional features like automated backups. Always read the fine print. Make sure the advertised price includes all the features you expect. Also, consider the cost per player slot. While Valheim theoretically supports up to 10 players, many hosts will offer packages for 4, 8, 10, or even more slots. Ensure you're paying for the number of slots you actually need, but also factor in potential growth. It's often more cost-effective to get a slightly larger package upfront if you anticipate your group expanding.

Assessing long-term value means looking beyond the initial cost. A slightly more expensive server that offers superior performance, robust support, and all the features you need will almost always provide better value than a cheaper one that constantly causes headaches. Calculate the cost per player per month. If a server costs $15/month and you have 5 active players, that's $3 per person – often less than a single coffee. When you weigh that against the hours of frustration saved and the enhanced enjoyment, the value becomes incredibly clear. Don't just compare dollar amounts; compare the entire package of features, performance, and peace of mind.

Control Panel & Ease of Management

For many, the thought of managing a server conjures images of arcane command-line interfaces and complex configurations. Thankfully, modern game server hosting has largely moved past that, thanks to user-friendly control panels. The quality and intuitiveness of this control panel can significantly impact your experience as a server owner.

A good control panel acts as your central hub for everything server-related. You should be able to:

  • Start, Stop, and Restart your server with a single click.

  • View Server Status (online/offline, resource usage).

  • Access Server Console/Logs for troubleshooting.

  • Edit Configuration Files (e.g., world name, password, difficulty settings) through a web-based editor.

  • Manage Backups (create, download, restore).

  • Install and Update Game Files (Valheim updates, mod managers).

  • Manage Users (whitelisting, banning, assigning admin roles).


Common control panels include Pterodactyl (a very popular, open-source solution known for its clean interface and powerful features), TCAdmin, or proprietary custom panels developed by the host. While Pterodactyl is often a good sign, a well-designed custom panel can be just as effective. What matters most is that it’s intuitive, responsive, and provides all the necessary functionalities without requiring you to delve into complex FTP file transfers or command-line inputs for routine tasks. If you have to jump through hoops just to change your server name, that’s a bad sign. A truly excellent control panel empowers you to manage your Valheim world effortlessly, letting you spend less time being a sysadmin and more time raiding crypts.

  • Insider Note: Test the Control Panel!
If a host offers a free trial, use it not just to test performance, but to thoroughly explore their control panel. Try to perform common tasks like changing a setting, installing a mod (if possible), or initiating a backup. This hands-on experience will tell you more than any screenshot.

Backup & Restore Capabilities

This is perhaps the most understated yet critically important feature of any dedicated server. Your Valheim world, your meticulously crafted longhouse, your carefully hoarded resources, your hard-won boss trophies – these are digital treasures. Losing them due to a corrupted file, a botched mod installation, or an unforeseen server issue would be devastating. This is why robust backup and restore capabilities are not just a nice-to-have; they are an absolute necessity.

You want a host that offers automated daily backups as a standard feature. This means that even if you forget to manually back up your world, there’s a recent copy available. Ideally, they should retain several days or even a week’s worth of backups, giving you multiple restore points. Think of it like this: if you accidentally delete your entire base, you want to be able to roll back to yesterday's save, not last month's.

Beyond automated backups, the ease of restoring previous server states is equally important. Can you initiate a restore directly from the control panel with a few clicks? Or does it require a support ticket and a long wait? The ability to quickly and easily revert to a stable previous save can save you hours of heartache and prevent major disputes among your player group. Some advanced hosts even offer incremental backups, which are more efficient and allow for even more granular restore options. Always, always confirm the backup strategy of any potential host. Ask about frequency, retention period, and the restore process. It’s the ultimate insurance policy for your Valheim saga.

Mod Support & Plugin Compatibility

Valheim is a fantastic game on its own, but for many, the true longevity and replayability come from its vibrant modding community. From quality-of-life improvements with ValheimPlus to entirely new gameplay mechanics, mods can transform your experience. If you plan on venturing into the modded wilderness, you need to ensure your chosen host fully supports it.

First, clarify how the host facilitates mod installation. Do they offer one-click installers for popular mod loaders like BepInEx or mod packs like ValheimPlus? This is the easiest and most user-friendly approach. Or do they require manual installation via FTP (File Transfer Protocol)? While manual installation isn't overly complex for those comfortable with file management, a streamlined process through the control panel is always preferred.

Also, ask about plugin compatibility. While Valheim mods primarily target the client and server directly, some community-driven server enhancements might come in the form of plugins. A good host will understand the ecosystem and provide the necessary tools or guidance. It's also worth checking if their support team has experience troubleshooting common mod conflicts or installation issues. While they won't typically debug your specific mod setup, they should be able to confirm if the server environment itself is correctly configured for modding. Don't assume mod support; explicitly verify it. A host that actively caters to the modding community will often provide dedicated documentation or even pre-configured modded server options, which is a huge plus.

DDoS Protection & Security Features

In today's online world, even a humble Valheim server isn't immune to malicious attacks. DDoS (Distributed Denial of Service) attacks are unfortunately common, where an attacker floods your server with overwhelming amounts of traffic, causing it to slow down or completely disconnect. This can be infuriating, especially if it happens during a critical boss fight or a large building project.

A reputable dedicated server provider will offer robust DDoS protection as a standard feature, often at no extra cost. This protection typically involves specialized hardware and software at the data center level that can detect and filter out malicious traffic before it ever reaches your server. It's a crucial layer of defense that you simply cannot replicate with a self-hosted server.

Beyond DDoS protection, inquire about other security features. Are their servers regularly patched and updated? Do they employ firewalls? While these might seem like technical minutiae, they contribute to the overall resilience and integrity of your server. A secure server means uninterrupted gameplay and peace of mind. Don't compromise on security; it's the invisible guardian of your Valheim world. Make sure your provider takes it seriously, because a server that's constantly being knocked offline by petty attacks isn't worth a single copper coin.

Choosing the Right Valheim Server Host: A Deep Dive

Alright, you've got your checklist of essential features. Now comes the exciting part: actually picking a provider. This isn't just about finding a host that ticks all the boxes; it's about finding one that feels like a good fit, a partner in your Valheim journey. There are many options out there, from industry giants to smaller, specialized outfits. Navigating this landscape requires a bit more nuance than just comparing spec sheets.

Top Tier Providers: What Makes Them Stand Out?

When we talk about "top-tier" Valheim server providers, we're not just talking about the ones with the flashiest websites. We're talking about companies that consistently deliver an exceptional experience, often going above and beyond the basic requirements. What truly makes them stand out?

Firstly, specialized Valheim optimization. These providers don't just offer generic game servers; they understand the specific demands of Valheim. This might mean custom-tuned server configurations, optimized kernel settings, or even specific hardware allocations that cater to Valheim's single-threaded CPU preference. They've done their homework, so you don't have to. They know that a snappy experience isn't just about raw power, but about intelligent resource allocation.

Secondly, a strong community reputation. These are the hosts that are consistently recommended on forums, Reddit threads, and Discord servers. They have a track record of reliability, excellent performance, and outstanding customer service. People don't just use them; they endorse them. This reputation is earned through years of consistent service, not just clever marketing. Look for providers with active community managers or support staff who engage directly with players, answering questions and addressing concerns transparently.

Finally, comprehensive feature sets are a hallmark of top-tier hosts. This isn't just about having all the basics (DDoS protection, backups, control panel), but about offering quality-of-life enhancements that truly elevate the experience. This could include:

  • One-click mod installers for popular Valheim mods.

  • Integrated file managers for easy manual modding or configuration file editing.

  • Advanced analytics on server performance and player activity.

  • Easy scalability options, allowing you to upgrade or downgrade resources seamlessly as your needs change.

  • Multiple data center locations to ensure low latency for diverse player bases.

  • Dedicated IP addresses (sometimes an optional extra, but a sign of quality infrastructure).


These providers understand that a game server is more than just hardware; it's an ecosystem. They invest in the tools, support, and infrastructure that make your life as a server owner as easy and enjoyable as possible. They anticipate your needs before you even realize you have them.

Avoiding Pitfalls: Red Flags in Server Providers

Just as there are shining examples, there are also providers that are best avoided. Recognizing red flags early can save you a world of frustration, wasted money, and potential data loss. Don't let the allure of a low price blind you to these warning signs.

One of the biggest red flags is extremely low prices. While everyone loves a bargain, server hosting has a baseline cost for quality hardware, infrastructure, and support. If a price seems too good to be true, it almost certainly is. Very cheap hosts often cut corners on CPU quality, use slow HDDs instead of SSDs, cram too many servers onto a single machine (overselling), or provide abysmal customer support. This leads to poor performance, frequent downtime, and a general feeling of being ignored when issues arise. I once tried a host that offered a Valheim server for like $5 a month. It was a nightmare. Lag spikes every five minutes, constant crashes, and support that communicated solely through cryptic, delayed emails. Never again.

Another warning sign is vague terms of service or unclear feature descriptions. If a provider isn't transparent about their hardware, their uptime guarantees, their refund policy, or what exactly is included in their "DDoS protection," proceed with extreme caution. Reputable providers are open and honest about what they offer. Similarly, poor communication during the sales or pre-sales process is a huge red flag. If it takes days to get a simple question answered, imagine how long it will take when your server is down in the middle of the night.

Finally, lack of essential features like automated backups or a functional control panel should immediately disqualify a provider. These aren't optional extras; they're fundamental to responsible server ownership. If a provider doesn't offer these basics, they're either inexperienced or simply don't care about their customers' peace of mind. Always prioritize reliability and support over a few saved dollars. Your Valheim experience is worth more than that.

The Importance of a Free Trial or Money-Back Guarantee

This is your ultimate safety net, your Viking shield against bad server choices. Before you commit to a long-term contract, always, always look for providers that offer either a free trial or a robust money-back guarantee. This isn't just a courtesy; it's a crucial opportunity for you to thoroughly test the server in your specific use case.

A free trial, even if it's just for 24-48 hours, allows you to:

  • Test Actual Performance: Connect with your friends, explore your world, build, fight bosses. Does it feel smooth? Is there noticeable lag?

  • Evaluate Latency: Check your in-game ping. Is it acceptable for your player base?

  • Assess Control Panel Usability: Can you easily navigate the interface? Perform basic tasks?

  • Gauge Support Responsiveness: If you have a question during the trial, submit a ticket. How quickly and effectively do they respond?


If a free trial isn't available, a money-back guarantee (typically 7, 14, or even 30 days) serves a similar purpose. It gives you the confidence to sign up, knowing that if the server doesn't meet your expectations within that period, you can get your money back. Just make sure to read the terms and conditions of the guarantee carefully – are there any hidden fees or specific requirements for a refund?

Any provider unwilling to offer either of these options should raise a significant red flag. It suggests a lack of confidence in their own service